Free Returns & Exchanges
Available for U.S. orders within 14 days of delivery (except Final Sale items).
Returned items must be in unworn, unstained condition with tags still on. Items should be neatly folded and returned with all original packaging and receipt.
Returned items must be in unworn, unstained condition with tags still on. Items should be neatly folded and returned with all original packaging and receipt.
Click below to start a Return or Exchange:
- Remember to neatly fold your return items and ship them back within 7 days in clean, unworn condition.
- Return all original packaging and include your order receipt with a detailed reason for return noted.
- Please allow 7-14 business days for your return/exchange to be processed once we receive back your return package.
TERMS & CONDITIONS:
Request a return within 14 days of delivery for a refund or exchange.
Request a return within 14 days of delivery for a refund or exchange.
- Items must be completely unworn, undamaged, unstained, unscented, and be in their new original condition with all original tags and packaging intact.
- DO NOT REMOVE TAGS AND RETURN ALL ORIGINAL PACKAGING AND RECEIPT. KEEP CLEAN AND UNSTAINED. Items should be neatly folded and carefully packed. Items with stains, visible wear or with tags removed will not be accepted for return and will be shipped back to the customer at the customer's expense without refund.
- "Final Sale" items or orders purchased with store credit are not eligible for return or exchange, including the Hope Silk Face Mask.
- We strictly cannot accept any return, exchange or replacement requests after 14 days from delivery. Return packages must be dropped off with the return shipping carrier within 7 days after a return label has been provided, otherwise the return will not be accepted and no refund will be issued.
- Returns shipped back in heavily wrinkled or worn condition, or without original packaging or tags are subject to a $10 servicing fee per item, or may be returned back to the customer without refund.
- Returns cannot be processed without a detailed reason for return (e.g. which specific areas didn't fit). Please allow 7-14 business days for refunds to be processed after we receive back your return package.
- Shipping charges for UPS 2nd Day and UPS Next Day are non-refundable.
- International orders are final sale and non-refundable - with no exceptions.
- Ravella is not responsible for lost/missing/stolen packages once they are marked as delivered by the shipping carrier, and orders will not be re-sent or refunded.
- Multiple and repeated returns are subject to a $10 return shipping & re-stocking fee. Any re-ordered items of the same style that were previously returned or exchanged are final sale.
- Cancelled or suspicious orders are subject to a $10 cancellation fee.
- Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or dry-cleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button hardware damage.
- Please note orders that are returned back to us due to the wrong shipping address being entered for the order, attempted deliveries, or for deliveries not re-scheduled by the customer within 30 days of the first delivery attempt, will be subject to a $20 service charge and any shipping charges will not be refunded. We cannot accept responsibility for packages not received due the wrong shipping address being entered for the order.
- Customers who choose not to follow the fit recommendations of our Fit Concierge team will be subject to a $10 re-stocking fee for size-related returns or exchanges.
- We offer one exchange per order. One prepaid shipping label will be provided for each order. All items for return or exchange should be shipped back together in one package.
Ravella reserves the right to refuse any returns or charge a return fee for returns that do not meet the above requirements. Unaccepted returns will be shipped back to you at your expense without refund. We appreciate your understanding.
