Try at home for 14 days
Shipping is on us both ways
If you're new to Ravella, we know it can be hard to tell how amazing our silk blouses and cashmere sweaters really are or how well they'll fit on you. That's why we made it easy to try on at home - a totally risk-free trial before you commit.
1.
Find your favorite styles
Find your favorite styles
Select the tops you love in your size (or order two sizes if you're not sure). We'll ship them to you for free.
We know this might well be the most beautiful, elegant and luxurious silk blouses and cashmere pieces you've ever owned. Try it out. You'll see what we mean by true luxury.
We know this might well be the most beautiful, elegant and luxurious silk blouses and cashmere pieces you've ever owned. Try it out. You'll see what we mean by true luxury.
2.
Try on at home before you commit
Try on at home before you commit
You’ve got 14 days to noodle and decide before you commit. Keep the ones you love and return the rest for free to receive a full refund. Want to exchange to a different size? That's free too!
Returns and exchanges are free and easy.
Just let us know within 14 days of delivery and we'll send you a free return label. (Just remember to keep all tags on and return them in unstained, unworn condition.)
Starting an Exchange or Return
Email us at ciao@shopravella.com to start an exchange or return. Put your Order # in the Subject line and include a detailed reason for the return. We’ll respond promptly with next steps.
Please provide specific details so that we can offer helpful suggestions and better serve you in the future.
TERMS & CONDITIONS:
Return it within 14 days of delivery for an exchange or refund. Items must be completely unworn, undamaged, unstained, unscented, and be in their new original condition with all original labels and packaging intact.
Return it within 14 days of delivery for an exchange or refund. Items must be completely unworn, undamaged, unstained, unscented, and be in their new original condition with all original labels and packaging intact.
DO NOT REMOVE TAGS AND RETURN ALL ORIGINAL PACKAGING. KEEP CLEAN AND UNSTAINED.
Please note shipping charges for UPS 2nd Day Air and UPS Next Day Air are non-refundable. At this time all international orders are final sale and non-refundable.
Returns or exchanges after the 14 day period will not be accepted. Items returned stained, unclean or noticeably worn will not be accepted.
One prepaid shipping label will be provided for each order and all items for return or exchange should be shipped back together in one package. Additional return or exchange requests for the same order will incur additional shipping charges at the customer's expense.
Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or drycleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button hardware damage.
Returns or exchanges after the 14 day period will not be accepted. Items returned stained, unclean or noticeably worn will not be accepted.
One prepaid shipping label will be provided for each order and all items for return or exchange should be shipped back together in one package. Additional return or exchange requests for the same order will incur additional shipping charges at the customer's expense.
Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or drycleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button hardware damage.
Ravella reserves the right to refuse any returns of items that do not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.