Free Returns & Exchanges
Available for all U.S. orders within 14 days of delivery.
Returned items must be in unworn, unstained condition with tags still on.
Returned items must be in unworn, unstained condition with tags still on.
Starting an Exchange or Return
Email us at ciao@shopravella.com to start an exchange or return.
Put your Order # in the Subject line and include a detailed reason for the return. We’ll respond within 24 hours (Mon-Fri).
TERMS & CONDITIONS:
Request a return within 14 days of delivery for an exchange or refund.
Request a return within 14 days of delivery for an exchange or refund.
- Items must be completely unworn, undamaged, unstained, unscented, and be in their new original condition with all original tags and packaging intact.
- DO NOT REMOVE TAGS AND RETURN ALL ORIGINAL PACKAGING. KEEP CLEAN AND UNSTAINED. Items with stains, visible wear or with tags removed will not be accepted for return and will be shipped back to the customer at the customer's expense without refund.
- We strictly cannot accept any return, exchange or replacement requests after 14 days of delivery. Return packages must be dropped off with USPS within 7 days once a return label has been provided, otherwise the return will not be accepted and no refund will be issued.
- Returns cannot be processed without a detailed reason for return (e.g. which specific areas didn't fit). Please allow 7-14 business days for refunds to be processed after we receive back your return package.
- Shipping charges for UPS 2nd Day and UPS Next Day are non-refundable.
- International orders are final sale and non-refundable.
- Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or drycleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button hardware damage.
- Please note orders that are returned back to us due to the wrong shipping address being entered for the order, or for deliveries not re-scheduled by the customer within 30 days of the first delivery attempt, will be subject to a $15 service charge. We cannot accept responsibility for packages not received due the wrong shipping address being entered for the order.
- Please note any re-ordered items that were previously returned are final sale.
- We offer one exchange per order. One prepaid shipping label will be provided for each order. All items for return or exchange should be shipped back together in one package.
Ravella reserves the right to refuse any returns that do not meet the above requirements. Unaccepted returns will be shipped back to you at your expense without refund. We appreciate your understanding.
