SHIPPING & DELIVERY
Orders received by 3pm will generally ship on the same day (Mon-Fri). Orders received after 3pm ship on the next working day. Weekend orders ship on Monday or the next working day. Select your preferred shipping method at checkout:
US Shipping via USPS Priority: FREE 2-3 day shipping via USPS Priority Mail with tracking. Now includes Saturday deliveries. U.S. only.
UPS 2nd Day Air: Need it sooner? Ship via UPS 2nd Day Air for a flat fee of $15 for your entire order. 2 business days guaranteed (Mon-Fri). U.S. only.
UPS Next Day Air: Last minute event? Ship via UPS Next Day Air for a flat fee of $35 for your entire order. Next business day guaranteed (Mon-Fri). U.S. only.
International Shipping: We offer discounted shipping via DHL and USPS Priority Mail.
Please note: USPS Priority shipping times are not guaranteed and may take up to 14 days. For time sensitive orders, select UPS 2nd Day Air or UPS Next Day Air. Shipping charges for UPS 2nd Day Air and UPS Next Day Air are non-refundable. Ravella is not responsible for lost items once items are marked as delivered by the shipping carrier and/or signed for if required.
EXCHANGES, RETURNS & REFUNDS (U.S. only)
Not satisfied with your purchase? Return it within 14 days of delivery for an exchange or refund. Items must be completely unworn, undamaged, unstained, unscented, and be in their new original condition with all original labels and packaging intact.
DO NOT REMOVE TAGS AND RETURN ALL ORIGINAL PACKAGING.
Please note shipping charges for UPS 2nd Day Air and UPS Next Day Air are non-refundable. At this time all orders outside the U.S. are final sale and not eligible for returns, exchanges or refunds. Returns or exchanges after the 14 day period will not be accepted. Items returned stained, unclean or noticeably worn will not be accepted.
Email us at firstname.lastname@example.org to start an exchange or return. Put your Order # in the Subject line and reason for return. We’ll respond promptly with next steps.